That sucks to hear. I was actually just looking at the spherical tie rods for my CQ. The past few years, 034s service has really dropped off. Don't expect them to go above and beyond, like they used to for customers, let alone 'good customers' who spend several thousand a year. The amount of money you spend there won't grant you better service. Saying the 'server is down' must be their go-to excuse when they don't respond to you. I was told that last year. In my mind, if the parts you paid for are defective or aren't what they were advertised as, then they owe you the correct parts, no charge. At most they will make you pay to ship their defective parts back, but even having to pay that would not seem fair.