Question,
What is the standard protocol how to handle a deposit on a vehicle if the buyer backs out.
IE... If someone puts down $500.00 to hold a vehicle for a month until they can arrange to pick it up, and then they back out after the month is up. Are they entitled to the entire $500.00 to be refunded back to them? I realize state to state and country to country laws may differ but is there a standard protocol that most of you follow? If not, what are your thoughts?
I'm tempted to refund most of it as I did not cancel or refuse any other sales during that time period. However, I did incur some expenses to set the vehicle up the way we discussed (IE... car is not close to me so I paid a friend to go out and get all the parts sorted, swap headlights, etc).
Thanks
What is the standard protocol how to handle a deposit on a vehicle if the buyer backs out.
IE... If someone puts down $500.00 to hold a vehicle for a month until they can arrange to pick it up, and then they back out after the month is up. Are they entitled to the entire $500.00 to be refunded back to them? I realize state to state and country to country laws may differ but is there a standard protocol that most of you follow? If not, what are your thoughts?
I'm tempted to refund most of it as I did not cancel or refuse any other sales during that time period. However, I did incur some expenses to set the vehicle up the way we discussed (IE... car is not close to me so I paid a friend to go out and get all the parts sorted, swap headlights, etc).
Thanks